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Privacy Policy

Introduction

At MyPay Multi Services ("MyPay", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.my-pay.org, mobile application, or any related services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

MyPay is a platform that offers recharge services, cashback rewards, and opportunities to earn commissions through team building. We handle personal information to provide these features, including KYC verification for withdrawals.

Information We Collect

We collect information that you provide directly, such as:

  • Personal details: Name, email address, mobile number, PAN number, and other KYC-related documents.
  • Account information: User ID, password, and payment details for recharges and withdrawals.
  • Team-building data: Referral codes and team member information.
  • Transaction history: Recharge amounts, cashback earned, and commission details.

We also collect information automatically, such as device information, IP address, browser type, and usage data through cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Provide and improve our Services, including processing recharges and calculating cashback/commissions.
  • Verify identity for KYC and prevent fraud.
  • Communicate with you about updates, promotions, and support.
  • Analyze usage to enhance user experience.
  • Comply with legal obligations, such as TDS deductions (5%) on earnings.

Sharing Your Information

We may share your information with:

  • Service providers for payment processing, KYC verification, and analytics.
  • Team members in your referral network (limited to necessary details).
  • Legal authorities if required by law.

We do not sell your personal information to third parties.

Security

We implement reasonable security measures to protect your information. However, no method is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, update, or delete your information. Contact us at support@my-pay.org for assistance. Note that we may retain certain data for legal or operational reasons.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions, contact us at:
MyPay Multi Services
36, 4th Floor, Madhuram Arcade 1, Dindoli – Kharwasa Road,
Surat, Gujarat – 394210, India
Email: support@my-pay.org